I’ll be the first to admit I have been spoiled by the first world and all of its “problems.” I’ll also tell you I haven’t been this frustrated with internet access since constantly hearing “GOODBYE!” in 1995.
The house we rented in Mexico did not come with internet. At first blush, it didn’t seem like that much of an issue. How hard could it be to order service? Oh honey…let me just tell you.
Telmex is the main ISP in our area. I was told to check their website and see if they service our address. I mean, that sounds easy enough but the Telmex website asks for the neighborhood before giving one an opportunity to enter an address. Our US-based landlord didn’t even have the correct neighborhood listed on the lease so we had some sleuthing to do. My first-world brain still wonders why the ISP doesn’t *know* which addresses belong in each neighborhood of their service area but this is not, in fact, the first world.
With all relevant information obtained, we were able to request installation and received confirmation that a technician would arrive on Monday, October 28. They confirmed the appointment multiple times via telephone but alas, no installation occurred on October 28.
I accidentally made contact with Telmex via Twitter on October 30 and that went about as well as one would expect. They rescheduled for November 2 and no-showed again. The excuse they used when contacted via telephone was that they couldn’t find our house. It’s not like I have a screen shot from Google Maps showing our house in relation to a very well-known landmark a couple blocks away that I could have sent them via DM on Twitter or literally any other platform. That would be crazy.
They rescheduled again for November 7 and no-showed again. With that third strike, they were out. I spent THREE WHOLE DAYS watching for these fools. So I contacted some guy on WhatsApp and he was at our house installing blazing fast internet the very next day.
I had been relying on *maybe* 2G mobile data for weeks. There were people doing work at out house the first week and I couldn’t just leave my dogs there all day while I sat in a coffee shop with my laptop. I didn’t realize just how much I depend on reliable internet access to get through the day. I still remember when AOL was too much trouble because connecting to a free line in Wichita took 30 minutes or longer. I honestly couldn’t understand the appeal.
Fast-forward a couple decades and I’m a full-blown addict. Once my devices were connected to that sweet Wi-Fi, it was like dopamine was being injected directly into my veins. I probably streamed video for a solid seven hours. It was pure binge-watching bliss. I can’t watch everything from Mexico but I can watch a lot.
The lesson in all of this is there is always a workaround. Smile, nod and say, “That’ll be fine.”